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Club News

Updated protocols at One Call Stadium

10 December 2021

The club wishes to clarify and confirm its matchday guidelines at One Call Stadium following the Government’s Plan B announcement.

As we are a seated outdoor venue with less than 10,000 spectators, COVID-19 certification will not be required when attending One Call Stadium under current guidelines.

Supporters are, however, asked to carefully read and implement the following guidance on a home matchday:

We encourage supporters to wear a face covering (unless medically exempt) when not seated and walking around the stadium.

We also encourage supporters to wear a face covering in indoor areas of the stadium when not eating or drinking.

Where possible, please observe social distancing.

We would like to remind all supporters of our spectator code of conduct which we ask everyone visiting One Call Stadium to follow:


In order to assist our staff and stewards, and to help protect you and your fellow supporters, you are kindly requested to follow these guidelines:

  1. Spectators must not attend if they are suffering from COVID-19 symptoms or if they are feeling unwell.
  2. At all times and in all parts of the ground where possible, please observe social distancing and avoid close contact with others.
  3. Arrive in good time
  4. Make sure in advance that you know where your entry point is.
  5. Please avoid bringing bags so as to avoid delays on entry.
  6. You are requested to wear a face covering when in and moving around the Stadium.
  7. Remain in your seat at all times wherever possible.
  8. If you do need to leave your viewing position, wait for a time when the gangway is clear and always follow the signs indicating which way to go.
  9. If you are seated, when moving past other spectators, to and from your seat, please avoid face to face contact with other spectators.
  10. Maintain good hand hygiene – use the sanitiser dispensers provided and avoid touching your face, or handles, railings etc. whenever possible.
  11. Please observe respiratory etiquette – always cover your mouth if needing to cough or sneeze.
  12. Avoid hugs, high-fives and any close contact with people who are not within your social bubble.
  13. Please do not approach players for “selfies” & or autographs.
  14. If you feel ill, please contact your nearest steward, and you will then be directed to our medical team.
  15. When leaving the ground, please be patient and observe social distancing guidelines where possible
  16. All EFL ground regulations remain in force.

 These matchday protocols have been designed to reflect the current situation and keep everyone as safe as possible.

Thank you for your support, understanding and co-operation.


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