Supporters are assured that Mansfield Town Football Club is in communication with the police and local authority to ensure that crowd safety in the stadium and its surrounds on match days is not compromised so far as matters are within the Club's control.
Mansfield Town Football Club and in particular those employed by the Club with specific responsibilities for safety, undertake to ensure, as far as is practicable, that all activities taking place within the stadium are conducted in a manner that places spectator safety above all other considerations.
The Club's primary responsibility, through its safety policies, will be to ensure the reasonable safety of all persons attending the stadium. The Club has appointed a Stadium Safety Officer who will be responsible for ensuring the implementation and maintenance of the stadium regulations.
The right of admission is reserved to Mansfield Town Football Club.
The following are offences under the Football (Offences) Act 1991 and are strictly forbidden:
·The throwing of any object within the ground
·The use of foul or abusive language, obscene chanting or racial abuse towards any person
·Unauthorised entry onto the field of play except in an emergency
With the exception of authorized persons holding official passes, the taking of photographs, video photography, or other recordings inside the buildings or the ground is prohibited. In addition, no recording whether for radio or television, by audio or visual means, or for private purposes and whether for transmission or otherwise, is permitted, except with special authorisation in writing from Mansfield Town FC.
Only persons specifically authorised in writing by Mansfield Town FC are permitted in the ground without charge to offer for sale, Newspapers, Periodicals or any other articles, including food and beverages, or to carry out Charity collections.
Unnecessary noise such as that from the use of radio sets and behaviour likely to cause confusion or nuisance of any kind, including foul or abusive language, is not permitted in any part of the ground.
The climbing onto or into stands or other buildings and facilities in the ground are forbidden. The consumption of intoxicating liquors is permitted within the Stadium only in areas permitted by license held under the Licensing Act 2003 issued by Mansfield District Council. Fireworks, flares, air horns, smoke canisters, bottles, glasses, cans, flagsticks, poles and other similar articles or containers, including any of which could or might be used as a weapon, are not permitted within the ground or buildings. Any person in possession of such an article or container may be refused entry or be ejected.
Smoking is not permitted in any covered area of the ground, apart from designated smoking areas. (See separate Smoke Free Policy for details)
Any person who fails to comply with instructions from a Steward or other person acting for Mansfield Town FC may be ejected from the ground.
Any person standing in gangways or on steps in contravention of signs and markings will be asked to move. Failure to comply may result in ejection from the ground. Any person found damaging or defacing any property of Mansfield Town FC will be prosecuted.
Mansfield Town FC reserves the right to refuse admission to, or eject from, the ground, any person who refuses to be searched by a Police Officer, Security Officer or a representative of Mansfield Town FC.
All persons entering the ground are admitted only subject to the above rules and regulations. Entry to the ground shall be deemed to constitute unqualified acceptance of all the above rules and regulations.
Mansfield Town FC reserves the right for its servants and agents to remove from the ground any person who does not comply with the above rules and regulations, or whose presence in such ground is, or could reasonably be construed as, constituting a source of danger, nuisance or annoyance to other spectators.
All persons entering the ground do so at their own risk.
MATCHDAY SMOKING AREAS
For season 2016/17, smoking areas have been provided to the rear of the South (home support) and North (away support) Stands.
The areas are clearly marked with painted lines and appropriate signage. Sand buckets for discarded cigarette ends are provided in the area and we ask that supporters use them to avoid the need for additional housekeeping for grounds staff.
This smoking area is provided as a courtesy to supporters and therefore must be used responsibly.
This designated marked smoking area is also for the use of electronic cigarettes. Electronic cigarettes are not permitted to be used in any other part of the ground.
Any supporter who does not comply with this policy and:
I. Smokes or uses an electronic cigarette in any area of the stands other than the designated marked smoking area
II. Fails to comply with requests from crowd safety stewards or any member of MTFC staff to only smoke or use an electronic cigarette in the designated marked smoking area
...will be ejected from the ground and given an appropriate ban.
UNACCEPTABLE CONDUCT POLICY
Mansfield Town Football Club (The Club) aims to create and maintain a suitable working environment and specifically, a place where spectators can enjoy the game of football, safe in the knowledge that they are free from all forms of harassment and abuse. The Club will not tolerate any unacceptable conduct, at home or at other club stadia.
Unacceptable conduct is conduct which is violent or disorderly.
Violent conduct includes any actual, attempted or threatened physical violence against any person, or intentional damage to property.
Disorderly conduct includes any conduct which effects or sustains hatred or ill will against or towards individuals or groups by reason of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability. It also includes the use of threatening, abusive or insulting words or conduct, both verbal and non verbal.
Everyone associated with the Club has a responsibility to prevent and discourage any form of abuse and as such are responsible not only for their own actions but also those of others. We would therefore encourage everyone to bring to the Club's attention, any incident or behaviour, of individuals or groups of individuals, deemed to be in breach of this policy.
Any person deemed to be engaging in any unacceptable behaviour may be subject to any, or a combination of, the following:
·Removal from the Stadium
·Suspension from attending any Mansfield Town matches
·An indefinite ban from all future Mansfield Town matches
·Report to the Police and the possibility of criminal proceedings
Mansfield Town F.C. is committed to providing an excellent service to its customers, through all relevant mediums. The club strive to play football at the highest possible standard, while continuing to represent the town of Mansfield, in a professional ambassadorial capacity, as such being a source of pride for those associated with the town of Mansfield.
Mansfield Town F.C. is totally committed to the creation of a sustainable community, family-friendly environment, making matchday experiences more appealing to every individual. Furthermore, Mansfield Town F.C. is committed to the development of young individuals, both locally and further afield, in sporting areas, whilst allowing for equal and accessible opportunities for everyone.
Mansfield Town F.C. prides itself on being a welcoming and open organisation, which is happy to listen to the concerns and complaints of our supporters, and those of other football clubs.
Contact with the club can be made by the following methods:
Mansfield Town Football Club
One Call Stadium
01623 482 482
Normal office hours are 10am to 5pm (Monday to Friday). For weekend home matchdays with a 3pm start, staff are available between 10am and 3pm.
We endeavour to respond to any letter, fax or e-mail within seven working days of receipt of such communication. If it is not possible to provide a full response to the issues raised within that time, an acknowledgment will be sent and a detailed reply will follow within 28 days of receipt of the original communication. For all justifiable complaints, in circumstances where this is not possible, we endeavour to keep the complainant informed of the progress.
The preferred medium for response to concerns and enquiries is either by telephone during office hours, or by e-mail. As such, a suitable phone number or e-mail address is requested to be included upon correspondence to the club, which can allow for the aforementioned contact.
Every Mansfield Town F.C. employee is expected to conduct themselves in a courteous and responsive manner, during all dealing with customers. Nevertheless, the club do, therefore, expect that our customers treat our employees in a courteous manner as well.
Mansfield Town F.C. has equal opportunities and anti-discrimination policies, and it is our commitment to eliminate all forms of discriminatory behaviour. Under no circumstance will any type of discriminatory behaviour be deemed acceptable by Mansfield Town F.C.
The use of foul and abusive language, racism, homophobia, or threatening behaviour is strictly forbidden, and will result in arrest and/or ejection from One Call Stadium.
Mansfield Town F.C. also recognises its responsibility towards the safety and well-being of children and young persons, who participate in activities arranged by our ‘Football in the Community’ team. A formal Safeguarding Policy is therefore in place, which ensures that all employees adhere to it accordingly.
Mansfield Town F.C. regularly consults with its supporters through fan-liaison meetings, and other meetings with representatives of fans’ organisations.
Mansfield Town F.C. publishes its position on major policy issues in the club programme, and on its official website. In the event of any proposed changes to club policy, early notice of the proposed changes shall be published in the aforementioned mediums, to enable those supporters with concerns to express their views. Once this has occurred, a final decision on the proposed changes shall be made.
Supporters should visit our ticket prices page for all information regarding match tickets.
Those supporters who purchase by telephone will be required to collect their tickets at One Call Stadium as no match tickets will be posted out.
Mansfield Town F.C. intends to make at least 5% of tickets for every home match available to non-season ticket holders.
Mansfield Town F.C. reserves the right to vary arrangements at its discretion for individual matches, but as much notice as possible will be given.
TICKET OFFICE DETAILS
The Ticket Office is located at the front of the club office facilities, which is adjacent to the club car park at One Call Stadium.
Normal office hours are 10am to 5pm (Monday to Friday), but opening hours are extended until 7.45pm for home midweek matches. For weekend matchdays with a 3pm start, opening hours are 10am to 3pm.
The Senior Citizen concessionary rate is available to all supporters over the age of 60.
Mansfield Town F.C. provides an area for the exclusive spectator use of family groups, which includes junior supporters. This exclusive area is located in ‘Block A’ of the Ian Greaves Stand (Lower Tier), with tickets priced at £18 for a family ticket (one adult and one child). Each junior must be accompanied by an adult.
Mansfield Town F.C. also provides support for disabled spectators and their carers.
The admission price for disabled spectators is determined by their age. Carers are admitted free-of-charge, but only when accompanying the disabled spectator.
In order to qualify for a disabled & carer ticket, proof of high-disability allowance is required, which should be shown at the ticket office at the time of purchase.
SEASON TICKET CONCESSIONS
A Senior Citizen may apply for a season ticket at the concessionary rate if they have reached the age of 60, on or before 06 August 2016.
A junior may apply for a season ticket at the concessionary rate if they are aged 7 to 17 on 06 August 2016.
Tickets for sporting events at One Call Stadium are available at advanced prices at least one week prior to the scheduled date of the event.
Tickets can be purchased from the ticket office, or, alternatively, by phone on 01623 482 482. A fee will be charged for customers who purchase their tickets using a credit card.
AWAY FIXTURE PRE-SALES
Tickets for some away fixtures may be sold in advance at One Call Stadium. However, this is only applicable when the pre-sale of tickets is requested by the host club. In this instance, tickets will be sold at the prices dictated by the host club.
DUPLICATE TICKET PROCEDURES
Should a season ticket holder forget to bring with them their season ticket for any particular fixture, they would be required to visit the One Call Stadium ticket office.
The supporters’ season ticket would be cancelled for that particular fixture, and they would be issued with a paper ticket, which they could then use to gain entry into One Call Stadium.
Tickets for matches at One Call Stadium are strictly non-transferable and cannot be re-sold to any third parties. In addition, tickets cannot be used as a prize in any lottery, competition, or newspaper, without the prior written consent of Mansfield Town F.C.
Spectators are not permitted to bring to, or use within One Call Stadium, equipment which is capable of recording material (either visual, audio or audio-visual) in relation to the event.
Spectators who wish to purchase, or who hold, a concessionary ticket, may be required to produce evidence of their entitlement to such a ticket.
Spectators attending matches at One Call Stadium must comply with, and adhere to, ground regulations at all times. Spectators that are found to be in areas which have are reserved for opposing supporters will be ejected from One Call Stadium, with no re-admittance or refund given. Furthermore, if any spectator is found to be in breach of any ground regulation, they will be ejected from One Call Stadium and may face a ban from club premises.
Refunds on tickets are only possible in the event of a fixture being re-arranged and when the original ticket is returned to One Call Stadium.
Mansfield Town F.C. accepts no responsibility for lost or stolen tickets.
If a fixture is abandoned before half-time, a replacement ticket will be offered to spectators for the re-arranged fixture. However, for any fixture that is abandoned after half-time, then no such arrangement will apply. Under these circumstances, spectators may be charged full price admission for the re-arranged fixture.
Replacement ticket arrangements are structured as follows:
Season Ticket Holders would be unaffected as their season ticket would be automatically validated for the re-arranged fixture.
Individuals who have purchased paper tickets would need to retain their match ticket for the re-arranged fixture.
VISITING SUPPORTERS INFORMATION
Visiting supporters will be located in the covered North Stand. This is an all-seater stand that can accommodate 1,774 supporters and has 21 wheelchair spaces, allowing for a total of 1,795. Facilities are available in the concourse of this stand for use by visiting supporters.
Tickets for visiting supporters are sent to the visiting club at least one week prior to their fixture at One Call Stadium. Under no circumstances shall Mansfield Town F.C. sell tickets to visiting supporters for this, or any other, area in One Call Stadium.
DISABLED SUPPORTERS INFORMATION
Mansfield Town F.C. provides support for disabled spectators and their carers.
The admission price for disabled spectators is determined by their age. Carers are admitted free-of-charge, but only when accompanying the disabled spectator. In order to qualify for a disabled & carer ticket, proof of high disability allowance is required, which should be shown at the ticket office at the time of purchase.
One Call Stadium has five specific disabled areas. These are located in ‘Block C’ of the Quarry Lane End, ‘Blocks C & F’ in the Ian Greaves Stand (Lower Tier) and ‘Blocks B & D’ in the North Stand.
Disabled toilets are available in the concourse area within each respective stand.
Mansfield Town F.C. may collect data on customers from postal enquiries, ticket enquiries and telephone enquiries. The information that would be retained is your name, address, contact number and e-mail address. This information would be retained by Mansfield Town F.C. in accordance with the Data Protection Act. As such, customers are entitled to request to view information about themselves, which may be held by Mansfield Town F.C.
Our club car park at the rear of the Quarry Lane Stand is reserved for the use of players, staff and match officials on matchdays.
However, parking spaces in the car park adjacent to the Ian Greaves Stand can be booked on a match-by-match basis by calling 01623 482 482.
Mansfield Town F.C. has a shop at One Call Stadium, which sells a wide range of club-related merchandise. Items are tailored to suit a wide-range of ages, whilst a broad pricing spectrum is also available within our retail outlet.
If you are unsatisfied by the club's response, or for any reason, the club has not responded to any supporter, The EFL’s Customer Service contact details can be found below:
Customer Service Department
10-12 West Cliff
T: 0844 335 0183
DETAILS OF THE INDEPENDENT FOOTBALL OMBUDSMAN CAN BE FOUND HERE:
The Independent Football Ombudsman
57 Great George Street